Frequently Asked Questions
All our yacht and catamaran adventures set sail from the exclusive Puerto Aventuras marina, nestled in the gated community of Puerto Aventuras Turistico, offering a secure and picturesque start to your luxury sea experience.
Yes, you can! If you need to cancel your adventure with us, just let us know. We have a refund policy that might apply to your situation. It's all about making things right for you.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
Yes, we do. Your safety and peace of mind are top priorities for us. Our experiences come with insurance coverage for those unexpected moments, so you can enjoy your adventure worry-free.
Safety first! If bad weather makes it impossible to head out, we'll work with you to reschedule or offer a refund based on our policy.
No prior experience is needed for most activities! We have skilled guides and instructors to help beginners. For more advanced adventures, we'll let you know any required skills.
Some of our tours include meals, drinks and refreshments. Check the specifics of the experience you're interested in, or ask us for details.
Pack light but don't forget sunscreen, a hat, sunglasses, and your swimsuit. If you plan on snorkeling or diving, we've got the gear unless you prefer to bring your own.